Porto Airport was once again the recipient of an ACI-Airports Council International* award, as third best European airport.
The three recipient airports in Europe were Moscow, Zurich and Porto. Keflavik and Malta came in fourth and fifth respectively.
This award is the result of ANA’s overall effort to create awareness and push its in-house resources and service providers to continually improve customer service quality.
“We were proud to be chosen by our passenger as one of the three best airports in Europe. This is our eight award in the past eight years and is particularly relevant to us at a time when Porto airport reached the 6.4 million passengers”, said Jorge Ponce de Leão, Chairman of ANA.
Porto airport was in the top three between 2006 and 2011 and was voted by passengers as the best European Airport in 2007.
At an international level this is yet another positive factor for the Porto region, also recently voted best European Tourist Destination.
Airport Service Quality (ASQ) is a world class customer service benchmarking tool, and of great importance to airport management world wide. The results are based on passenger surveys, representing their views on 34 key indicators, namely services provided, waiting times, courtesy, cleanliness and comfort.
*ACI – Airports Council International is the only global trade representative of airports. ACI Europe represents 450 airports in 44 countries, responsible for over 90% of air traffic in Europe and for over 1.5 billion passenger a year.