The winner in the category was Sochi Airport. The award comes within the scope of the Airport Service Quality Survey (ASQ) study, the leading worldwide benchmark in the Evaluation of Passenger Satisfaction - 2017 Airport Service Quality (ASQ) Awards.
The results of this study are based on questionnaires filled out by passengers who thus convey their opinion on 34 indicators, namely regarding the services offered by the airports in terms of customer service, waiting times, staff courtesy, cleanliness of facilities and comfort.
“We are proud to find out that we were once again chosen by our passengers as one of the best airports in Europe. This is our 11th award in the past twelve years and it is especially important for us at a time when the number of passengers at the Porto Airport surpassed 10 million, resulting from a 15% growth vis-à-vis 2016”, commented Thierry Ligonnière, Chief Operating Officer and Director of ANA Aeroportos de Portugal.
Fernando Vieira, Porto Airport’s General Manager, adds that “these awards are a recognition of the work and effort that Francisco Sá Carneiro Airport’s team carries out daily, and with all its partners. This is the result of our teams’ ongoing commitment and we are thus tremendously proud to realize we are able to continue growing while maintaining the quality we strive for.”
ACI – Airports Council International is the only worldwide trade association of airport operators. ACI Europe represents over 500 airports in 45 countries, responsible for over 90% of the commercial air traffic in Europe and for the movement of over 1.9 billion passengers annually.
In 2017, more than half of the world’s 7.7 billion travellers passed through an airport of the ASQ.